PRIVACY POLICY
Barney’s Ranch
1932 N I-35 E (Stemmons Freeway), Carrollton, TX 75006
Call: (469) 450-7040 Text: (469) 215-1231 Fax: (469) 450-7040
Email: info@BarneysRanch.com
Effective Date: October 2025
Barney’s Ranch (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By visiting our facility, contacting us, booking services, or using our website, you agree to this Policy.
This Policy is intended to be clear and practical. If anything is unclear, please contact us using the details above.
1) Who this Policy covers
This Policy applies to:
Individuals who contact us by phone, text, email, or in person.
Customers who book or use our boarding, daycare, or grooming services.
Visitors to our website.
Our services are intended for adults (18+). We do not knowingly collect personal information from children under 13.
2) Information we collect
We collect only the information needed to provide and improve our services:
Contact & Account Information
Name, address, phone numbers (call/text), email, and emergency contacts.
Pet Information
Pet name, breed, age, sex, spay/neuter status, behavior notes, feeding instructions, general health, allergies, and vaccination records (Rabies, DHPP, Bordetella).
Booking & Transaction Information
Reservation dates, services requested, packages used, payment amounts (methods processed through third-party payment processors).
Communications & Media
Call logs, texts, emails, and photos/videos captured for safety, updates, or marketing (with permission).
Website / Technical
IP address, browser type, device information, and pages viewed. We may use cookies necessary to operate the site and will update this Policy if we adopt analytics or advertising cookies.
3) Why we use your information
We use personal information to:
Provide, schedule, and manage services.
Confirm vaccination status and maintain safety.
Communicate about bookings, drop-off/pick-up, reminders, and updates (calls/SMS/email).
Administer payments, invoicing, and recordkeeping.
Provide pet updates and (with your consent) use images for marketing.
Comply with laws and our facility policies.
Improve our operations and protect against fraud or security risks.
4) Text messaging (SMS/MMS)
By opting into SMS from Barney’s Ranch, you agree to receive text messages related to reservations, reminders, updates, and occasional promotions.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out at any time or HELP for assistance.
SMS consent is not a condition of purchase.
We maintain records of your SMS opt-in (consent date/time, source, and number) for compliance purposes for at least four years.
SMS consent is not shared with third parties or affiliates.
Opting out of promotional texts does not affect essential service messages (e.g., boarding reminders or pickup notices).
5) How we share information
We do not sell personal information. We only share it as necessary to operate our services:
Service providers (e.g., payment processors, IT vendors, SMS platforms).
Veterinarians / Emergency care to protect your pet’s health if we cannot reach you.
Legal or safety requirements when mandated by law or to protect people and pets.
Business transfers (e.g., sale or reorganization) subject to the same privacy commitments.
6) Your choices & rights
Access & Correction: Contact us to review or update your information.
Opt-outs: Reply STOP to end SMS messages or use “unsubscribe” links for emails.
Photos/Video: Notify us if you do not want images used for marketing.
Deletion: Request deletion of your information; we’ll comply where lawful and feasible.
State privacy rights: Residents of certain states may have additional rights to know, correct, delete, or appeal. Send requests to info@BarneysRanch.com with the subject “Privacy Request.”
7) Data retention
We retain personal and SMS consent records only as long as needed to provide services, comply with law, resolve disputes, and maintain safety and records.
8) Security
We use reasonable administrative, technical, and physical safeguards to protect your information, but no system is 100% secure. Notify us immediately of any suspected unauthorized use.
9) Pet health information
We are not a medical provider. Any pet health data we keep is used solely to provide safe services and coordinate care if needed.
10) Breed limitations, eligibility & safety
Eligibility, vaccination, spay/neuter, and breed requirements are for safety purposes only and are not used to profile individuals. See our Terms & Conditions for details.
11) Third-party links
Our website may link to external sites we do not control. Their privacy policies apply to your interactions there.
12) Changes to this Policy
We may update this Policy periodically. The Effective Date above indicates the latest version. Material changes will be posted on our website and/or communicated via usual channels. Your continued use after changes means you accept the updated Policy.
13) Contact us
Barney’s Ranch
1932 N I-35 E (Stemmons Freeway), Carrollton, TX 75006
Call: (469) 450-7040 Text: (469) 215-1231 Fax: (469) 450-7040
Email: info@BarneysRanch.com